AI is a prevalent topic of discussion, specifically focusing on what AI tools like ChatGPT and Bard will mean for people's careers and how they will transform their ways of working. As a business strategist deeply passionate about innovation, I aim to delve into how the adoption of AI will revolutionise our service approaches, particularly focusing on Narrow AI (ANI), the most mature form, and expanding into some General AI (AGI) hypotheses. In this post, I will examine its application across the banking, travel, and retail supermarket industries.

Incorporating these Service Design tools can strategically transforms service design into a powerful driver of business strategy, enabling the creation of services that are customer-centric and aligned with the overall organisational vision and goals.

When you are writing or reviewing a strategy or a business case you need to ensure that you have customer outcomes clearly articulated. Here I unpack a how-to guide based on my experience.

A business's successful execution of its aspirations and goals begins with aligning around the vision and working through a process to embed this as your purpose and make it actionable in a plan or, as I like to use the term, “Roadmap.” Let me show you how I approach it in this blog post.

Using a global standard in innovation called the Google Ventures Design Sprints, I have supported NAB and other organisations to create both Channel and Product strategies, where I run a structured process for solving complex business problems through design, prototyping, and testing. Yes it really works!

Here are some key concepts I took from running a design sprint to build out a digital banking strategy.