Product Management Series - Generative & Evaluative Research

In this edition, we look at Generative and Evaluative research and provide a guide to support you in knowing when to use them and the outcomes you can achieve in undertaking it.

I also share a model I use to focus on setting my product research up for success.

How to unlock AIs Potential - A guide to inform your business strategies and consideration to get your there.

A recent survey I commissioned to assess organisations' maturity in implementing an AI strategy indicated that 40% of organisations have a strategy and roadmap and an even split across the early consideration and have yet to start. So, I will tailor the content to support the 60% whilst providing insights and consideration for those already on the journey—a big thank you to those who participated.

Product Management Series

A guide to the product lifecycle, covering the six key phases of Strategy, Ideation, Design, Development, Production and Assessment.

I also expanded on the Assessment Phase to cover off on In-Life and End-of-Life for products.

I hope you enjoy this and look forward to sharing more.

AI - Introduction Series
Exploring Computer Vision's Impact on Industries and the Intelligence of AI-Powered Robotics and how you can start to consider this in your business strategies.

Innovation Playbook Series: Together Alone - Amplifying Collaboration

As a facilitator, we have several tools in the toolkit to get the most out of a workshop, and one of those is to ensure that we capture the ideas and views throughout the group's time together. You have to watch out for the quiet ones!

Unlocking the Power of AI: Machine and Deep Learning Explained Explore the fascinating world of Machine and Deep Learning in this instalment of my 'Introduction to AI Series.'

Machine Learning (ML) takes centre stage, offering businesses an incredible algorithmic tool that learns and adapts with minimal human supervision. We delve into how global companies like Visa who use ML to save billions by spotting suspicious transactions in milliseconds.

I cover the three main types of ML algorithms—Supervised, Unsupervised, and Reinforcement Learning—and share how they are used today in business.

Deep Learning, a subset of ML, understanding how it uses neural networks to simulate human brain functions. This technology has the potential for remarkable accuracy, but its application may present several challenges for most organisations.

Lets explore

How your businesses can use Natural Language Processing (NLP) to enhance service, delivery, and customer satisfaction

Natural Language Processing (NLP) empowers AI to comprehend and derive meaning from the vast amount of information available, aiding businesses in gaining insights, facilitating action, and refining their products and services. NLP is actively employed today to revolutionise various business operations.

Unpacking the reasons behind why your mobile app rating can be so different on iOS and Android.  A UX strategy for bridging Android and iOS satisfaction by crafting a unified customer experience to elevate adoption and active customers, there are core differences that you need to understand and apply to the design and support of these operating systems. Often, it’s these differences driving your app ratings.

AI is a prevalent topic of discussion, specifically focusing on what AI tools like ChatGPT and Bard will mean for people's careers and how they will transform their ways of working. As a business strategist deeply passionate about innovation, I aim to delve into how the adoption of AI will revolutionise our service approaches, particularly focusing on Narrow AI (ANI), the most mature form, and expanding into some General AI (AGI) hypotheses. In this post, I will examine its application across the banking, travel, and retail supermarket industries.

Prioritisation Strategies for Product Leaders, Managers, and Designers

Effective leadership entails empowering teams to make informed prioritisation decisions, all rooted in a deep understanding of strategy and business objectives and our customer's needs and goals. This understanding is vital in striking the right balance between fulfilling customer needs and aligning with organisational goals. In this post, we will explore proven methods, application techniques, and invaluable tips to help you excel in the art of prioritisation.

I would love to hear what tools you are using and your experience using them in delivering on your strategic ambition.

#ProductPrioritisation #UXPrioritisation #ProductStrategy #UXStrategy #DesignPrioritisation #ProductManagement #UXDesign #DesignThinking #UserExperience #ProductRoadmap #DesignStrategy #RICEModel #KanoModel #MoSCoWMethod #CriticalPath #ROIAnalysis #ProductDevelopment #PrioritisationMethods #AgileProduct #DesignSprints #Productinnovation #innovationstrategy #productdelivery

Let me show you how workshops can create tangible outcomes – fuelling your strategies, defining projects or concepts, and setting clear next steps. In this post, I share one of my top tips to achieve this as an Innovation Facilitator, revealing how a potent blend of strategy, service design, and facilitation can transform workshops into powerful engines of progress. I will share my secret weapon in making this happen and showcase the value of this simple exercise to align your team, create focus, and prioritise actionable outcomes. By the end of this read, you'll be equipped with an activity that will turn workshops into actionable stepping stones towards your organisational goals. Let's dive in and unleash the potential of impactful workshops.

Innovation Playbook Series - Use this simple approach to shift your conversation from problem to outcomes.

The How Might We (HMW) appraoch.

UX Research and Validation - Unveiling the true price of rushed design – A cautionary tale but one that can be avoided. In this article, I will share my personal experiences as to why it's likely not a good idea and some ways to unlock additional value from it and options to accommodate it within your program.

Incorporating these Service Design tools can strategically transforms service design into a powerful driver of business strategy, enabling the creation of services that are customer-centric and aligned with the overall organisational vision and goals.

When you are writing or reviewing a strategy or a business case you need to ensure that you have customer outcomes clearly articulated. Here I unpack a how-to guide based on my experience.

A business's successful execution of its aspirations and goals begins with aligning around the vision and working through a process to embed this as your purpose and make it actionable in a plan or, as I like to use the term, “Roadmap.” Let me show you how I approach it in this blog post.

Using a global standard in innovation called the Google Ventures Design Sprints, I have supported NAB and other organisations to create both Channel and Product strategies, where I run a structured process for solving complex business problems through design, prototyping, and testing. Yes it really works!

Discover the transformative potential of design systems. Learn how they fuel innovation, trim costs, and expedite market entry. Elevate your organisation's impact with efficient and consistent user experiences. Read more:

In today's fast-paced business landscape, distinguishing yourself from the competition and captivating customers demands more than just a good product or service. It entails adopting a comprehensive approach that places the customer at the core, nurtures innovation, optimises operations, and seizes opportunities to ensure success from the outset. This is where the power of service design takes centre stage. If you're a product owner, product manager, or a member of an organisation striving to achieve excellence for your customers, now is the moment to unleash the potential of service design and harness the invaluable tool of a service blueprint.

Here are some key concepts I took from running a design sprint to build out a digital banking strategy.