Insight Hub
Welcome to my blog, where the realms of digital strategy, innovation, and human-centred design intersect. Embark with me on a journey through the dynamic landscapes of leadership, customer-centric strategies, and the contemporary business realm. Let's explore, learn, and thrive together in this ever-evolving landscape.
You can scroll through sections on Artificial Intelligence (AI) Product Management & Design and Innovation Toolkit.
Artificial Intelligence (AI) Series
Product Management & Design
Innovation Playbook
Full Blog Content
Exposing the cost of cutting UX Research & Validation and how to accommodate it successfully.
UX Research and Validation - Unveiling the true price of rushed design – A cautionary tale but one that can be avoided. In this article, I will share my personal experiences as to why it's likely not a good idea and some ways to unlock additional value from it and options to accommodate it within your program.
Why Service Design will help you to master customer-centric excellence.
In today's fast-paced business landscape, distinguishing yourself from the competition and captivating customers demands more than just a good product or service. It entails adopting a comprehensive approach that places the customer at the core, nurtures innovation, optimises operations, and seizes opportunities to ensure success from the outset. This is where the power of service design takes centre stage. If you're a product owner, product manager, or a member of an organisation striving to achieve excellence for your customers, now is the moment to unleash the potential of service design and harness the invaluable tool of a service blueprint.