Product Management Series

A guide to the product lifecycle, covering the six key phases of Strategy, Ideation, Design, Development, Production and Assessment.

I also expanded on the Assessment Phase to cover off on In-Life and End-of-Life for products.

I hope you enjoy this and look forward to sharing more.

Unpacking the reasons behind why your mobile app rating can be so different on iOS and Android.  A UX strategy for bridging Android and iOS satisfaction by crafting a unified customer experience to elevate adoption and active customers, there are core differences that you need to understand and apply to the design and support of these operating systems. Often, it’s these differences driving your app ratings.

Prioritisation Strategies for Product Leaders, Managers, and Designers

Effective leadership entails empowering teams to make informed prioritisation decisions, all rooted in a deep understanding of strategy and business objectives and our customer's needs and goals. This understanding is vital in striking the right balance between fulfilling customer needs and aligning with organisational goals. In this post, we will explore proven methods, application techniques, and invaluable tips to help you excel in the art of prioritisation.

I would love to hear what tools you are using and your experience using them in delivering on your strategic ambition.

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UX Research and Validation - Unveiling the true price of rushed design – A cautionary tale but one that can be avoided. In this article, I will share my personal experiences as to why it's likely not a good idea and some ways to unlock additional value from it and options to accommodate it within your program.

Incorporating these Service Design tools can strategically transforms service design into a powerful driver of business strategy, enabling the creation of services that are customer-centric and aligned with the overall organisational vision and goals.

In today's fast-paced business landscape, distinguishing yourself from the competition and captivating customers demands more than just a good product or service. It entails adopting a comprehensive approach that places the customer at the core, nurtures innovation, optimises operations, and seizes opportunities to ensure success from the outset. This is where the power of service design takes centre stage. If you're a product owner, product manager, or a member of an organisation striving to achieve excellence for your customers, now is the moment to unleash the potential of service design and harness the invaluable tool of a service blueprint.