Insight Hub
Welcome to my blog, where the realms of digital strategy, innovation, and human-centred design intersect. Embark with me on a journey through the dynamic landscapes of leadership, customer-centric strategies, and the contemporary business realm. Let's explore, learn, and thrive together in this ever-evolving landscape.
You can scroll through sections on Artificial Intelligence (AI) Product Management & Design and Innovation Toolkit.
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How are you prioritising your initiatives?
Prioritisation Strategies for Product Leaders, Managers, and Designers
Effective leadership entails empowering teams to make informed prioritisation decisions, all rooted in a deep understanding of strategy and business objectives and our customer's needs and goals. This understanding is vital in striking the right balance between fulfilling customer needs and aligning with organisational goals. In this post, we will explore proven methods, application techniques, and invaluable tips to help you excel in the art of prioritisation.
I would love to hear what tools you are using and your experience using them in delivering on your strategic ambition.
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Exposing the cost of cutting UX Research & Validation and how to accommodate it successfully.
UX Research and Validation - Unveiling the true price of rushed design – A cautionary tale but one that can be avoided. In this article, I will share my personal experiences as to why it's likely not a good idea and some ways to unlock additional value from it and options to accommodate it within your program.
Why Service Design will help you to master customer-centric excellence.
In today's fast-paced business landscape, distinguishing yourself from the competition and captivating customers demands more than just a good product or service. It entails adopting a comprehensive approach that places the customer at the core, nurtures innovation, optimises operations, and seizes opportunities to ensure success from the outset. This is where the power of service design takes centre stage. If you're a product owner, product manager, or a member of an organisation striving to achieve excellence for your customers, now is the moment to unleash the potential of service design and harness the invaluable tool of a service blueprint.